Legal
Cancellation & Refund Policy
Last updated: 9 June 2026
1. Scope
This policy applies to fitness programme services purchased from Fitnessmovekne, including studio sessions and associated digital materials.
2. Your Rights Under New Zealand Law
As a consumer in New Zealand, your rights under the Consumer Guarantees Act 1993 (CGA) apply to our services. Services must be carried out with reasonable care and skill, be fit for purpose, and be completed within a reasonable time. If we fail to meet a guarantee, you may be entitled to a remedy including refund, replacement, or compensation.
Nothing in this policy limits your rights under the CGA. The Fair Trading Act 1986 also prohibits misleading conduct about our services.
3. Cancellation Before Programme Start
Cancel at least 7 calendar days before your programme start date: full refund of fees paid. Cancellation within 7 days of start: up to 15% administrative fee may apply. Email hello@fitnessmovekne.world with your name and enrolment date.
4. Cancellation After Programme Start
Pro-rata refunds for unused sessions may be available. Digital materials already delivered are non-refundable. Contact us to discuss — we handle each case fairly.
5. Session Rescheduling
Reschedule individual sessions free of charge with 24 hours' notice. Late cancellations or no-shows may forfeit the session.
6. Programme Suspension
Need a break? Contact us to suspend your programme for up to 90 days, subject to availability.
7. Refund Processing
Approved refunds processed within 14 business days to the original payment method. GST refunds issued in accordance with Inland Revenue requirements.
8. Disputes
Contact us first — we aim to resolve concerns within 30 days. You may also contact the Disputes Tribunal or Commerce Commission for unresolved consumer issues.